Refund & Return Policy
Too big? Too small? Not exactly what you’ve been expecting?
You may return items that are unsatisfactory within 60 days from purchase date, providing they are unused, in the same condition you received them, in their original packaging, with tags and marks intact.
Your satisfaction is our long-term concern and we want you to shop with confidence. This is why we provide guarantees that ensure you’ll receive your item on time and as described:
Full or Partial Refund if the item is not as described
If your item is significantly different from the product description, you can:
A: Return it and get a full refund or,
B: Get a partial refund and keep it.
Full Refund if the item is broken or the package never arrived
If the product or products you ordered from our website are broken or you never received the package, you can request a Full Refund from us.
Please note that full refunds are not available if the address provided by the customer is incorrect.
A product will be deemed delivered to the client, a designated location, delivery point or representative of the client, including a member of the family, or any other person or authority entitled to receive the respective product. We use third-party couriers to deliver orders and we are not responsible for any third party acts or omissions including lost or delayed orders. Orders are sent out through regular shipping. You will always be refunded if you don’t receive your package.
You can return without paying the shipping fee if the product you ordered doesn’t fit you (clothing), is broken, is not functioning properly or is missing parts or features that are advertised on the product page.
Paid Shipping Returns
Customers pay shipping if they return a product that fits them (clothing), is not broken, is functioning properly and is not missing parts or features that are advertised on the product page. The shipping fee will be deducted from the refund.
Important! If the product you returned is found to be abused or damaged due to improper usage, we may refuse to refund or exchange it. All refunds will be released when we receive the package from you.
Please contact us at email@example.com in order to ask for a refund/return. Please send images or video proof with your product(s) while malfunctioning if we request them.
Please note that we require a valid reason for every return.
In order to improve the Cooltastic experience for our future customers, we need to know exactly what happened and why you don’t want the product anymore.
All products available on our website have a 2 Year Warranty.
During the Warranty Period, if the products prove defective because of improper material or workmanship, under normal use and maintenance, we will:
(1) repair the product at no charge or,
(2) replace the product with a comparable new product or,
(3) refund the amount paid for the product, upon its return.
The Warranty does not cover any issues caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
Please contact us at firstname.lastname@example.org if your product broke during the Warranty Period.
Our estimated delivery times are:
- Australia, Canada, New Zealand, United Kingdom, United States: 3-14 days
- Worldwide: 7-29 days
The delivery time does not include order processing, which usually varies from 1 to 5 business days or even more in case of high demand. Please note that in rare cases your package might be delayed for reasons beyond our control, such as weather conditions, local or global restrictions, strikes etc.